Policies

It is our wish that your stay be enjoyable and memorable. To help us provide you with the best possible service, please review the following policies and understand our need to abide by them. Call or email us with any questions you may have. 
 

  • CHECK IN time is between 11:00 am – 8:00 pm. Please notify us well in advance, prior to your day of arrival, if you anticipate a later arrival.  

  • CHECK OUT is by 3:00 pm.  

  • COVID-19 RULES: We expect that guests will refrain from checking into Somerset Getaways if they are experiencing any symptoms of illness. By now, we believe all of our guests are well aware of the risk of further COVID-19 spread, and as such, the risk they are taking when making new reservations. Therefore, all new reservations made on or after June 18th, 2020 will be held to our standard cancellation policy as listed below. 
     

  • Deposits: A 100% deposit is required at the time of your reservation. Use of a gift certificate or gift card must be indicated at the time of booking to avoid an additional fee.

  • We accept most major credit cards and U.S. Currency. Rates and policies are based on single occupancy with an additional fee for doubles and catered meals.   *If you choose to pay by credit card there is a 3% processing fee
     

  • Cancellation/No-Shows: Every reservation we receive is important and special to us. We take great care in preparing for your arrival – from room preparation to meal prep. Due to our size and the personal attention we offer our guests, cancellations are best to be avoided. Your deposit is your commitment to us that you are reserving your room and our commitment to you that your room will be ready for your arrival. Please take the time to read and process our cancellation policy. Because we will strictly adhere to our policy, we strongly recommend you purchase travel insurance for the unexpected life event. A request to change the date/move a reservation is considered a cancellation request because we are potentially losing the ability to re-book that room and all policies will apply. 

  • A refund of your deposit, less a $30 cancellation fee per room with an additional $25 fee if catered meals were selected, will be offered for cancellations 14 or more days in advance of your scheduled arrival. Any applicable refunds will be processed 10 -14 business days after the cancellation has occurred. All cancellations received 13 days or less prior to your scheduled date of arrival will be charged for the full dates/balance of your reservation including any add-ons. If a gift certificate/gift card is used for your stay, the value of the certificate may be retained to cover the cancellation fee and/or entire cost of the reservation. 

  • Group Reservations/Cancellation Policy: A group reservation is when parties who are travelling together book two or more rooms at the same time, for the same period of time. Upon booking your stay, we will process 100% of your stay/reservation total. A 50% refund of your deposit will be offered for cancellations made 30 or more days in advance of your scheduled arrival. Any applicable refunds will be processed 10 -14 business days after the cancellation has occurred. All cancellations received 29 days or less prior to your scheduled date of arrival will be charged for the full dates/balance of your reservation including any add-ons. We regret that no exceptions will be made to this cancellation policy. 
     

  • Children: Somerset Getaways loves children and welcome them into our home. Even if you are coming for a triathlon camp, you can bring your family. We have add-on services for children activities that they can do while you are training or relaxing. 

  • Rooms: This property does not have elevators, the majority of rooms are located upstairs with shared bathrooms. Noise-free rooms can’t be guaranteed.  

  • Exclusivity: Rooms and house use are for registered guests of Somerset Getaways only.  

  • Bathrooms: This property has shared bathrooms. There is one room (Camelot) with an ensuite bathroom (including jacuzzi tub) available. In the Cabin rooms (Arabian Night and bunk beds) a shared bathroom is located downstairs 
     

  • Hot Tub and Outdoor Patio: It is our hope that you will take advantage of our beautiful outdoor spaces. For your safety, please refrain from using glasses or glass bottles, especially while in the hot tub. Fun, plastic beverage containers are available on the dining room. Please let us know if you’d like an ice bucket, as well. Towels are available in the pool area in the storage closet next to the bathroom.  

  • Please use the hot tub with caution. Enter and exit the hot tub carefully, with no jumping or diving. Please refrain from using soaps or oils in the spa. Elderly persons and pregnant women should consult their doctor before use. Anyone with heart disease, diabetes, high or low blood pressure or any serious illness should consult with a doctor before using any hot tub.  
     

  • Smoking: Smoking is not permitted in guest rooms, indoor or outdoor common areas, nor anywhere on our grounds where it may impact other guests or pose a fire hazard. We will assess a $750 fee to your credit card for any violations of our no smoking policy and we reserve the right to ask you to leave the premises immediately. If the room is damaged or requires an excessive amount of cleaning; an additional cleaning fee will be assessed to your credit card at a minimum hourly rate of $95/hour and any damages will be assessed the value of repair or replacement. Our non-smoking policy includes all types of tobacco, marijuana, as well as e-cigarettes, etc. 
     

  • Candles: For the safety and security of all of our guests, we are unable to allow the use of open flames such as candles, etc. 
     

  • Parking: We offer convenient parking on our grounds at Somerset Getaways. 
     

  • Pets: For the safety, comfort, and convenience of all of our guests, pets can only join you if discussed prior to your arrival. There are dogs/cats/farm animals on site so depending on the temperament of your fur baby they may be better left at home. 
     

  • Country Life: Guests should be aware dogs/cats/farm animals reside at this property. Mosquitoes and other insects like to share our space. Please bring bug spray . 
     

  • Policy Modifications: Somerset Getaways may amend these policies from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers. Please do not hesitate to inquire about this or any policy for which you may have question.